who we are
Our fleet of over 650 buses run local services in and around Newcastle upon Tyne, Durham, Gateshead, Sunderland, Middlesbrough and the surrounding area.
| We handle over 73 million passenger journeys per year in Tyne & Wear, County Durham, parts of Northumberland, Hartlepool and Teesside. | |
| Our fleet of achieved 99.64% reliability of our scheduled 55 million kms. | |
| Our profits have been substantially re-invested in the service, and over £7 million has been spent on new vehicles and vehicle refurbishments in the last year alone. | |
| 95% of our local bus service network is provided using Easy Access buses, improving social inclusion by bringing better buses close to more families, elderly and people with disabilities. | |
| Go North East's commitment to social inclusion through better physical access, which brought the industry's first Award for Accessibility, is backed by our still unique Easy Access Wheelchair Guarantee, and we remain ahead of the legislation's target for accessible buses, with a 100% coverage on main services (not scholars / works) in early 2008. | |
| We are investing heavily in new technology to make travelling more reliable and safer for our customers and staff: over £1.7 million spent so far on CCTV; heavy investment in real time information and vehicle control. Every bus in our fleet is now fitted with CCTV equipment and some buses have up to eight cameras on board. | |
| We are a big regional employer, with more than 2000 employees, extensive investment in training, communication and recognition schemes, and have achieved the Investors in People standard. | |
| We've made it easier to get information on all our services through timetable leaflets, bus briefings, customer helpline and a comprehensive website. | |
| We lead the way in developing public consultation opportunities through postal surveys, our website, bus user surgeries, public meetings and stakeholder panels, and are looking to build on the lessons learnt to improve public involvement. | |
| We do more than run buses in local communities here in the North East - through our Busmiles programme we help many local groups and charities, and extend community sports and education. |
Go North East registered in England No. 2057284
Registered Office:
3rd floor, 41-51 Grey Street, Newcastle-upon-Tyne, NE1 6EE